Reporting to the Technology Operation Manager, this role will work with the IT teams, users and vendors to support the strategic directions and businesses of CIS.

Responsibilities:

• Provide assistance to school teachers, students, support staff and parents
• Maintain school’s desktops/laptops and peripherals including applying and updating software
• Experience in using system tools for management of school’s IT assets
• Troubleshoot software and hardware problems on school’s IT assets
• Troubleshoot classroom AV system (Speaker/Projector)
• Perform equipment repairs as necessary
• Liaise with hardware vendors
• Proactive in looking for areas of improvements in areas of responsibilities
• Deployment of desktops and laptops
• Manage and maintain the helpdesk system
• Manage and maintain loaner devices

Requirements:

• Diploma in IT-related discipline
• Minimum 2 years of IT-related experience
• Good working experience of support in schools and with desktops/laptops
• Experience with Mac OS, Windows and mobile OS such as iOS and Android
• Basic knowledge of scripting, programming and CISCO Networking
• Possess strong analytical and technical competencies
• Possess the knack of being proactive and taking ownership of problems
• Meticulous with an eye for details
• Excellent interpersonal skills and possess a service-oriented mindset
• Independent with minimum supervision
• A good team player
• Due to work requirements, proficiency in Chinese will be preferred

Location:

• This role will be based at the Tanjong Katong campus

Contract Duration:

• Ends September 2023

Please note that only shortlisted candidates will be contacted.